Returns, Refunds and Warranties
Hello.
Need answers about our returns, refunds policy or warranty information? You’re in the right place. Although, we hope that you love your scooter so much there will be no need for returns!!
Can I change my order?
Once you’ve placed an order, you can’t change it, but you can contact us via email or telephone to see if we can help you.
Can I cancel my order?
Yes, as long as the item’s not been dispatched. Just contact us and we’ll cancel it and give you a full refund. At zyppy, it’s as easy as that.
Cancellations made after we’ve sent your item(s) will need to be made at the time of delivery – just refuse the delivery, or contact us within 14 days. Once you’ve notified us, we’ll let you know how to return it, or arrange for a collection. Once it gets back to us, you’ll receive a full refund (including your initial delivery charge, but minus any return or collection costs)
What if I don’t like what I ordered?
We will be very surprised if you don’t love your scooter! You have 14 days from receiving your order in which to return it. Once it gets back to us, we’ll refund you (including your initial delivery charge, but minus any return or collection costs).
What if the item’s damaged when it arrives, or I was sent the wrong item?
It’s important that you inspect your order on delivery. If you’re not happy please contact us.
Our quality team checks our scooters to make sure they’re up to the very best standards before we send it to you. But if we’ve missed something or sent you the wrong thing, just let us know within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We’ll either give you a full refund, arrange for a repair, or order you a replacement.
So that we can collect it, the product needs to be disassembled and repackaged.
How much do returns cost?
If you need to return an item because it’s faulty, or because of something we’ve done wrong, we won’t charge you for the return/collection. But if you’re returning an item because you’ve changed your mind, you’ll need to pay the returns cost. Typically the return on the scooter will be approx, £60
How long will my refund take?
For security reasons, we can only make refunds to the original payment method you used to place your order. Different bank and card companies vary but we promise to process you refund within 7 days after the goods have been returned.
Your Zyppy scooter has a 1 year warranty from the date of delivery.
- Our warranty is valid for domestic use only.
- It does not include issues resulting from normal wear and tear, improper care, or accidental damage.
- This does not affect your statutory legal rights.